Gigs2do Refund Policy

Last updated: 2022/03/13

Thank you for using Gigs2do, an online freelancing platform connecting freelancers with clients for various projects and tasks. This Refund Policy outlines our commitment to providing a fair and transparent process for handling refund requests.

1. Eligibility for Refund

Gigs2do strives to ensure customer satisfaction, and we understand that there may be situations where a refund is necessary. Refunds may be considered under the following circumstances:

• Non-Delivery: If a freelancer fails to deliver the agreed-upon service or project within the specified time frame.
• Substandard Quality: If the delivered work does not meet the agreed-upon standards or is of substandard quality.
• Cancellation: If the client decides to cancel a project before its completion and before the freelancer has started working on it.

2. Refund Request Process

Clients can request a refund by contacting our support team within [X] days of the completion or cancellation of the project. To initiate a refund request, clients must provide:

• Detailed information about the issue.
• Relevant documentation or evidence supporting the refund claim.

3. Gigs2do's Evaluation Process

Once a refund request is received, Gigs2do will conduct a thorough evaluation of the situation. This may include communication with both the client and the freelancer involved. Our goal is to ensure a fair and unbiased resolution.

4. Refund Approval

If the refund request is approved, Gigs2do will process the refund within 3-5 business days. The refund will be issued using the original payment method used by the client.

5. Refund Denial

If the refund request is denied, Gigs2do will provide a detailed explanation of the decision to the client. Clients have the option to appeal the decision by providing additional information or clarification.

6. Changes to this Refund Policy

Gigs2do reserves the right to modify or update this Refund Policy at any time. Clients will be notified of any changes through the Gigs2do website or other communication channels.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at support@gigs2do.com.